Table of Contents
1. Introduction 2. Data We Collect 3. How We Collect Data 4. How We Use Your Data 5. Legal Basis for Processing 6. Data Sharing 7. Cookies & Tracking 8. Data Retention 9. Data Security 10. Your Rights 11. Children's Privacy 12. Third-Party Links 13. Changes to This Policy 14. Contact & DPOThis Privacy Policy ("Policy") describes how 9jili ("9jili," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you" or "Player") who access or use the 9jili platform at 9jili.org. This Policy is compliant with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. By using 9jili, you consent to the practices described in this Policy.
9jili is committed to protecting the privacy and security of all personal information entrusted to us by our players. We understand that privacy is important to you, and we take our responsibilities as a data controller seriously under Philippine law.
This Policy applies to all personal data collected through the 9jili website (9jili.org), any associated mobile applications, customer support interactions, and any other services provided by 9jili. It applies to all registered players and visitors to the Platform, regardless of their location within the Philippines — whether you're playing from Quezon City, Makati, Cebu, Davao, or anywhere else in the country.
Please read this Policy carefully. If you have any questions about how 9jili handles your personal data, you can contact our Data Protection Officer at any time using the contact details provided in Section 14 of this Policy.
9jili collects the following categories of personal data from players and platform users:
- Full legal name as it appears on your government-issued ID
- Date of birth (to verify the 21+ age requirement)
- Residential address (including barangay, city/municipality, province)
- Email address and mobile phone number
- Government-issued ID details (e.g., Philippine passport number, driver's license number, SSS/UMID number)
- GCash account number or registered mobile number
- PayMaya / Maya account details
- Bank account details (account name, account number, bank name) for bank transfer transactions
- Debit card details (card number, expiry date — stored in tokenized form only)
- Transaction history including deposits, withdrawals, and gaming activity
- IP address and approximate geographic location
- Device type, operating system, and browser information
- Login timestamps and session duration
- Pages visited, games played, and features used on the Platform
- Cookies and similar tracking technology data (see Section 7)
- Records of live chat conversations with 9jili support agents
- Email correspondence with 9jili customer support or compliance teams
- Feedback, survey responses, and complaint records
- Self-exclusion requests and status
- Deposit limit settings and modification history
- Cooling-off period requests
- Any information voluntarily provided in connection with responsible gaming support
9jili collects personal data through the following means:
- Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
- Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
- Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment verification data from payment processors such as GCash and bank partners.
- Publicly available sources: In limited circumstances, 9jili may verify information against publicly available records to confirm identity or detect fraud.
9jili uses your personal data for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact data | Contract performance |
| Age verification (21+ compliance) | Date of birth, ID documents | Legal obligation |
| KYC / identity verification | Identity, financial data | Legal obligation |
| Processing deposits and withdrawals | Financial data, identity data | Contract performance |
| Fraud prevention and security | Technical, financial, identity data | Legitimate interest / legal obligation |
| Anti-money laundering (AML) compliance | Financial, identity, transaction data | Legal obligation |
| Customer support | Identity, communications data | Contract performance |
| Responsible gaming monitoring | Gaming activity, responsible gaming data | Legal obligation / legitimate interest |
| Marketing communications (with consent) | Contact data, gaming preferences | Consent |
| Platform improvement and analytics | Technical, usage data | Legitimate interest |
Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 9jili processes your personal data on the following legal bases:
- Contract performance: Processing is necessary to perform our contract with you — specifically, to operate your 9jili account, process transactions, and deliver gaming services.
- Legal obligation: Processing is required to comply with applicable Philippine laws, including the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and PAGCOR regulatory requirements.
- Legitimate interest: Processing is necessary for 9jili's legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
- Consent: For certain processing activities such as marketing communications, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
9jili may share your personal data with carefully selected third-party service providers who assist us in operating the Platform. These include identity verification and KYC providers, payment processors (including GCash, Maya, and banking partners), fraud detection and anti-money laundering service providers, cloud hosting and data storage providers, and customer support platform providers. All third-party service providers are bound by strict data processing agreements and are prohibited from using your data for any purpose other than providing services to 9jili.
9jili may disclose your personal data to Philippine government authorities, regulatory bodies, or law enforcement agencies where required by law or where we have a good-faith belief that disclosure is necessary to comply with a legal obligation, protect the rights or safety of 9jili or its players, or investigate suspected fraud or illegal activity. This includes disclosures to the Anti-Money Laundering Council (AMLC) and PAGCOR where mandated.
In the event of a merger, acquisition, restructuring, or sale of all or part of 9jili's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
9jili does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. This is an absolute commitment.
Cookies are small text files placed on your device when you visit the 9jili Platform. They help us recognize your device, remember your preferences, keep your session secure, and understand how you use the Platform so we can improve it.
- Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled.
- Functional cookies: Remember your preferences such as language settings and display options to provide a more personalized experience.
- Analytics cookies: Help us understand how players interact with the Platform — which pages are visited most, where players encounter issues, and how we can improve the overall experience.
- Marketing cookies: Used to deliver relevant promotional content based on your gaming interests. These are only set with your consent.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 9jili Platform. Strictly necessary cookies cannot be disabled as they are essential for platform security and operation.
9jili retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal / regulatory obligation |
| KYC / identity documents | Duration of account + 5 years after closure | AMLA compliance |
| Financial transaction records | 10 years from transaction date | AMLA / tax compliance |
| Customer support records | 3 years from last interaction | Dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
| Technical / log data | 12 months from collection | Security monitoring |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gaming compliance |
After the applicable retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.
9jili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
- Encryption at rest for sensitive data stored in our databases, including financial information and identity documents.
- Multi-factor authentication (MFA) options for player accounts to prevent unauthorized access.
- Role-based access controls ensuring that only authorized 9jili personnel can access personal data, and only to the extent necessary for their role.
- Regular security audits and penetration testing conducted by independent cybersecurity professionals.
- Intrusion detection systems and 24/7 security monitoring of our infrastructure.
- Secure data centers with physical access controls, redundant power, and disaster recovery capabilities.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9jili will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by 9jili:
Request a copy of all personal data 9jili holds about you, including information on how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary, subject to legal retention obligations.
Object to processing of your personal data for direct marketing or where processing is based on legitimate interest.
Request that we restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
Receive your personal data in a structured, machine-readable format and transfer it to another controller.
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) calendar days. In complex cases, this may be extended by a further thirty (30) days, and you will be notified of any extension.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
9jili is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21 years. The minimum age to register and use 9jili is 21 years, in compliance with PAGCOR regulations governing online gaming in the Philippines.
If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and take appropriate action in accordance with applicable law. If you believe a minor has registered on 9jili, please contact our support team immediately.
Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent access to gambling platforms.
The 9jili Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the 9jili Platform and does not cover the privacy practices of any third-party websites. 9jili is not responsible for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of any website you visit.
9jili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When material changes are made, we will notify registered players by email or through a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the 9jili Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you should cease using the Platform and may close your account in accordance with our Terms & Conditions.
We encourage you to review this Privacy Policy periodically to stay informed about how 9jili protects your personal information.
9jili has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection law. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact us through the following channels:
- Live Chat: Available 24/7 directly on the 9jili Platform — the fastest way to reach us
- Email (Data Protection): [email protected]
- General Support Email: [email protected]
- Response Time: Within 3 minutes via live chat; within 24 hours via email for general queries; within 30 days for formal data subject requests
For complaints that have not been resolved to your satisfaction, you may escalate to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
9jili is committed to handling your personal data with the highest standards of care and transparency. For questions about your data rights or to make a data subject request, contact us at [email protected]. For responsible gaming support, visit our Responsible Gaming page. Gambling is addictive. Know when to stop.